All registered ZBrush users are eligible for a FREE upgrade to ZBrush 2021.6!

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All registered ZBrushCore users are eligible for a FREE upgrade to ZBrushCore 2021. Simply substitute 'ZBrushCore' for 'ZBrush' everywhere it appears in the article below.

Important: The instructions below assume that you are upgrading from ZBrush 2019 or below. If you are updating to the most recent ZBrush 2021 version from an earlier 2021 installation, you have three options:

Use the ZUpgrader application located in your ZBrush 2021 folder. This will update your current version to the newer one without requiring a full installation. This is the recommended option, however a small number of users encounter an issue where ZBrush won't launch after updating. It simply hangs. If that happens to you, click here to do a full reinstall.
Uninstall your current ZBrush 2021 version and then continue with the 'ZBrush 2018 or Above' instructions below.
(Windows Only) Leave your current ZBrush 2021 installation. Follow the 'ZBrush 2018 or Above' instructions below, but when the installer asks you where you wish to install to, change the destination folder name to be 2021.6 instead. (This will NOT work for macOS. With that operating system, ZBrush can only be installed to the default location.)

Important: If you have macOS 10.10 or below you should not upgrade to 2021.6. ZBrush 2021.6 requires OSX 10.11 or above.

To begin, please go to the section for your current ZBrush version. Each section will provide the necessary instructions for how to upgrade that version to ZBrush 2020.

ZBrush 2018 or Above (NOT Floating licenses)

ZBrush 2021 uses your current serial number. Please follow these steps to upgrade.

Disable your antivirus software. This includes Windows Defender. Failure to follow this step will often result in a corrupted installer that fails partway through installation.
Go to My Licenses and log in. If you get stuck in a login loop, please see the note below.
Click the button to Download ZBrush 2021. (You DO NOT need to upgrade your license. ZBrush 2021 will use your existing license key.)
Choose your region and platform to download.
- NOTE: The download button on My Licenses does not expire. It allows up to 5 download attempts every 24 hours. It is therefore no longer necessary to keep a backup copy of your installer. Simply come back to My Licenses whenever you wish to install ZBrush again. That way you will always have the most current version.
Install ZBrush 2021.
- NOTE: For macOS users, if you receive a message that 'Install ZBrush 2021.app can't be opened because Apple hasn't been able to check it for malicious software,' go to your Mac Settings >> Security & Privacy >> General tab. There, you will see an option to 'Open Anyway.'
When you first launch ZBrush 2021 you may be prompted for activation (depending on whether this computer already has an activated copy of ZBrush 2018 or above, and which version). If so, it will ask for you to enter your Pixologic ID. This is the same information that you use to log in at My Licenses. If ZBrush 2021 requires activation on a computer that already has 2018 or above installed, this activation will not deduct from your serial number; it will simply authorize ZBrush.
In the browser window that opens, choose your ZBrush license key and complete the activation.
If you have the ZBrush to KeyShot Bridge, run it and activate as well.
Enable your antivirus software again.
You can uninstall your earlier ZBrush version at any time. Don't deactivate it or ZBrush 2021 will also be deactivated.

Note: Some users report encountering a login loop when they try to upgrade or download. If this is happening to you, please first make sure that you are either using Microsoft Edge or Google Chrome (for Windows users) or Safari (for Mac users). Also, ensure that you don't have any browser addons or antivirus software that block cookies. Our site uses cookies to remember that you have logged in as you navigate between pages. If it can't write the cookie, it will forget you've logged in just as soon as you've done it.

ZBrush Floating License Users

The My Licenses system is incompatible with floating licenses and cannot display them. To upgrade your floating licenses you will need a special installer. Please have your IT manager start a Support conversation to upgrade. One of your existing license files should be attached to this conversation. Be sure to also include the name of your organization/company!

ZBrush 4.x Users

If you never upgraded above ZBrush 4R8 then you will need to follow slightly different instructions from those for users that have done so. This is because we will need to generate a new serial number for you. All upgrades from ZBrush 4 will be a perpetual license. Please follow these instructions:

Log into the My Licenses page using the email address that your license is registered under.
- If you have never used My Licenses before, we have created a Pixologic ID for you. Simply use the 'forgot password' feature to reset your password from the random one that we created for you to one that you will remember going forward.
You will see your ZBrush 4 serial number(s)/keys. Click the blue button to Upgrade to ZBrush 2021.
Select the serial numbers that you wish to upgrade at this time. If you have multiple ZBrush 4 licenses you can opt to upgrade some of the now and the rest later. Most users will wish to upgrade all at once.
- Some licenses are not eligible for upgrade and will not be displayed on this page:
  - NFR licenses are never eligible because they were provided for a specific purpose. If you still need an NFR copy and do not wish to purchase a license or subscription please send an email to pr@pixologic.com and include an explanation regarding why the NFR is necessary.
  - Cross-platform licenses are not able to be upgraded because they're not stand-alone licenses. They are rather license add-ons, which is why they were provided at a 50% discount off the regular ZBrush price. Now that all ZBrush licenses are dual-platform, the add-on is no longer needed. Simply upgrade the license for your original platform, which will now work on both Windows and macOS. If you wish to upgrade the cross-platform license you must first upgrade it to a stand-alone license by paying the remaining 50% of the license price. To do this, submit a Support ticket.
  - Licenses that have already been upgraded will also not display here.
The next page will provide you with a final confirmation. You may either opt to select different keys or to confirm your upgrade.
After clicking the 'Confirm Upgrade' button your license(s) will be upgraded and a new serial number will be assigned to this license. As you may have noticed, this license will not specify whether it was for Windows or macOS -- All ZBrush licenses now work on both platforms.
Disable your antivirus software. This includes Windows Defender. Failure to follow this step will often result in a corrupted installer that fails partway through installation.
Return to the My Licenses page. The section for ZBrush 4 will now be collapsed at the bottom of the page. The top of the page will display your new serial number. It will also have a button to Download ZBrush 2021. This button will take you to a page where you can choose your region and whether you wish to download the Windows or macOS installer.
- NOTE: The download button on My Licenses does not expire. It allows up to 5 download attempts every 24 hours. It is therefore no longer necessary to keep a backup copy of your installer. Simply come back to My Licenses whenever you wish to install ZBrush again. That

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